FAQ
General Queries
HOW TO PLACE AN RETURN / EXCHANGE REQUEST?
– Visit the Place your Return / Exchange Request section on the website or click here to raise a return/exchange request for your order.
– Submit the required details as prompted.
– Follow the instructions and select the item(s) you would want to Return/Exchange.
Please note that the Return/Exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.
In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.
ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS/EXCHANGE?
We levy a charge of INR 99 for any return orders as reverse shipment fee at the time of Refund.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The order usually takes 7-14 working days to reach all the majority pincode, however for some pin codes it might take a little more time. In case of delay please get in touch with us on:
Whatsapp :+91 99250 00654
HOW WOULD I KNOW IF MY ORDER IS PLACED?
You will get a confirmation of the placed order on your registered email ID and phone number.
WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?
In case the order does not get delivered within 18 working days, you can write to us at:
Whatsapp :+91 99250 00654
We will do our best to get it delivered at the earliest.
ARE THERE ANY SHIPPING CHARGES ON DELIVERY?
We offer Free shipping on orders above 999 INR. However, if the order value is below 999. We offer a nominal fee of 80 INR.
DO WE SHIP OUTSIDE INDIA?
Yes we do. For International orders. There is separate checkout. Kindly use that.
CANCELLATION, RETURN / EXCHANGE & REFUND
CAN I CANCEL AN ORDER?
Orders once placed cannot be cancelled back.
HOW DO I RETURN / EXCHANGE A PRODUCT?
In case of returns/exchange, visit the returns section on the website or click here to raise a return request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment.
Please note that handling fee of INR 99 is charged for returns.
In addition, order placed during any SALE (eg: BOGO) or any given at special prices which includes free or discounted products are not eligible for returns / exchanges.
WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?
We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph and parcel opening video of the damaged / defective product on:
Whatsapp :+9199250 00654
Incase you fail to intimate about the same in , return might not be processed.
WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?
We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, please visit the returns section on the website or click here to raise a return request if you receive any wrong order.
WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER?
Return request needs to be raised within 7 days of the delivery date.
I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?
For return / exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-14 working days to reach you. For further assistance please get us in touch:
Whatsapp :+91 6366966283
CAN I RETURN ALL ITEMS?
Lingerie, Inner wears and certain types of Beachwear cannot be returned keeping hygiene into consideration. In addition, orders including any free products received during promotional events/offers are not eligible for returns / exchanges
WHEN WILL I GET MY REFUND?
It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 72 hours.
Please note if any promotional/coupon code is redeemed during a purchase, the discounted amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the store credit.
HOW DO I GET MY REFUND FOR DISCOUNTED ITEMS?
HOW DO I GET MY REFUND FOR DISCOUNTED ITEMS?
HOW DO I GET MY REFUND FOR PREPAID ORDERS?
For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not, please get in touch with your respective bank.
Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
HOW DO I GET MY REFUND FOR CASH ON DELIVERY ORDERS?
Once the product(s) reaches us and passes the QC, refund in the form of store credit will be updated in your account.
HOW DO I CHECK THE STATUS FOR MY RETURNED ORDER?
For further information on your returned order, you may log into your account or reach us at:
Whatsapp :+91 99250 00654
SIZING HELP
HOW DO I DETERMINE THE CORRECT SIZE FOR ME?
While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.
PAYMENTS
MY PAYMENT WAS DEDUCTED FROM THE BANK ACCOUNT BUT THE ORDER WASN’T PLACED. WHAT SHOULD I DO?
In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at:
Whatsapp :+91 99250 00654
We will verify and get back to you at the earliest.
